06 Mar Faster Is Better. Cheaper is Best. Can Your Business Keep Up?
E-commerce was already on the rise before the pandemic, but starting in 2020, almost everybody discovered the advantages of shopping online. Businesses started packing groceries, gym equipment, electronics, clothes, and so on and sending them to every corner of the world. Everybody thrived. But as the post-pandemic period began, only the companies that offered an effective delivery service maintained their advantage.
Meeting the Expectations of Internet Shoppers
The latest e-commerce statistics show that 67% of millennials and 56% of Gen Xers prefer shopping online versus in a physical store. (1) They spend more time on the internet and find inspiration for their buys on Facebook, Instagram, and TikTok.
But these customers also have different expectations from the sellers, especially when dealing with delivery. If baby boomers were more interested in finding offers with free delivery, younger generations want fast couriers, reliable deliveries, and simple ways to track their packages. And they are ready to spend extra for these services.
A survey from 2021 showed that 61% of online shoppers are willing to pay more for a same-day delivery service, whilst 56% of them expect next-day delivery.(2) Most customers are also more likely to stick with a seller that offers a good delivery experience even if their prices are slightly higher.
In today’s highly competitive market, companies that offer express delivery have more chances to grow, and the industry’s giants know it. Amazon, eBay, Etsy – they all work with fast delivery couriers.
Delivery costs are still an important factor to consider. The average customer is willing to spend an extra £17.27 to have access to free delivery. But, according to Statista, 63% of shoppers are likely to abandon their online carts if they find the delivery price too high.(3)
Last but not least, as we are shifting to an eco-friendlier era, millennials and Gen Xers are more interested in using sustainable delivery services. Therefore, pairing up with a delivery company that has the vision and resources to switch to electric vehicles in the near future is a good idea.
Team Up with a Trustworthy Delivery Expert
Big companies have, in time, built a strong shipping infrastructure that allows them to deal with international return policies, insurance, and package tracking. But even for them, this is a strenuous financial effort. So, how do smaller vendors handle this aspect then? They leave it to the delivery companies.
Leading delivery companies already have the name recognition and infrastructure to provide both fast delivery and low costs. Courier SpandEx Ltd has years of experience in logistics and business courier services and can take the pressure off your back. We offer next-day delivery, same-day delivery, and weekend delivery and can handle the entire packing and shipping process, meeting all your business courier requirements.
By outsourcing your shipping process, you gain more time to focus on your business whilst our professional couriers at Courier SpandEx hurry to your customers, always meeting the delivery dates and time intervals.
The way to keep growing as a business remains to offer excellent services, from customer support to shipping. Hire us, and you can start promising your customers fast delivery, quick returns, and the utmost care for their packages during delivery.
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